Question 1

Who administrates Carvoeiro.Rentals?

Accepted Answer

Carvoeiro.Rentals is the secure direct-booking and information website for villas advertised and managed under the Pac4Portugal brand.

Question 2

Pac4Portugal is the brand for which company?

Accepted Answer

Pac4Portugal is a brand established in 2015, run by PAC (Portugal) Ltd and Atriosmouricos Unipessoal Lda.

Question 3

Why are your prices cheaper than other websites?

Accepted Answer

You book directly with us. Third-party websites add commissions to the rental price.

Question 4

What payment methods do you accept?

Accepted Answer

We accept cards via Stripe, bank transfers, and cash for security deposit and tourist tax.

Question 5

What is the payment schedule?

Accepted Answer

A 25% deposit is required at booking, with the balance due 30 days before arrival.

Question 6

How is the final payment taken?

Accepted Answer

If you paid the deposit by card, the balance is charged automatically. Otherwise, payment must be arranged manually.

Question 7

What is the cancellation policy?

Accepted Answer

All prepayments are non-refundable.

Question 8

Is a security deposit required?

Accepted Answer

Yes, a breakage deposit is required and paid in euros cash on arrival.

Question 9

How is the security deposit refunded?

Accepted Answer

You provide your bank details after departure and we transfer the amount in your home currency, minus any deductions.

Question 10

Are there additional fees?

Accepted Answer

A tourist tax of €2 per person per night (ages 13+, up to 7 nights) is paid in cash on arrival.

Question 11

How do check-in and check-out work?

Accepted Answer

You receive full instructions, including access codes or key details, before arrival.

Question 12

What are the check-in and check-out times?

Accepted Answer

Check-in as per property house rules; check-out is at 10 AM.

Question 13

Can I extend my stay?

Accepted Answer

Extensions depend on availability; please request early.

Question 14

What if something is damaged during my stay?

Accepted Answer

Inform us immediately. Deductions may be made from the security deposit.

Question 15

Is Wi-Fi available?

Accepted Answer

Yes, all properties include free Wi-Fi.

Question 16

Is air conditioning included?

Accepted Answer

Yes, all villas include air conditioning.

Question 17

Are towels and linens provided?

Accepted Answer

Yes, fresh towels and bed linens are provided.

Question 18

Are beach or pool towels provided?

Accepted Answer

Yes, beach/pool towels are provided and guests must clean them during their stay.

Question 19

Can you arrange a private chef?

Accepted Answer

Yes, we work with a talented private chef offering a range of dining options.

Question 20

Is the pool heated?

Accepted Answer

Depends on the property. Heated pools reach around 27–28°C and require the pool cover to be used at night.

Question 21

What housekeeping is included?

Accepted Answer

7-night stays include a mid-week towel change and bathroom clean; 14-night stays include a full linen change and extra mid-week towel change.

Question 22

What if towels or linens are damaged?

Accepted Answer

Replacement costs may be deducted from the deposit for stains such as makeup, fake tan or bleaching products.

Question 23

Do we need to clean the BBQ before leaving?

Accepted Answer

Yes. A minimum €50 fee may be charged if the BBQ is left unclean.

Question 24

Are pets, smoking, extra guests or parties allowed?

Accepted Answer

Pet and smoking rules vary by property. Extra guests and events require prior approval and unauthorized activity may result in penalties.

Question 25

Do you offer transfers or car hire?

Accepted Answer

We can arrange airport transfers. Car hire is available via our partner Autorocha.com.

Pac4Portugal.com

Frequently asked questions

Q: Whom administrates Carvoeiro.Rentals?

Q: Pac4Portugal is the brand for which company?

Q: Have i seen these properties on other websites but for higher prices, why are they cheaper on Carvoeiro.Rentals?

PAC4PORTUGAL

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